Shipping Policy
Thank you for choosing invenzofurni.com for your needs. We are committed to ensuring that your furniture is delivered safely and efficiently. Please review our shipping policy to understand how we handle deliveries.
1. General Information
- Processing Time: Once your product is manufactured and has passed our quality control inspections, it will be prepared for shipping. This process typically takes 10-15 business days.
- Shipping Locations: We offer shipping within India. For international shipping, please contact us to discuss options and obtain a quote.
2. Shipping Charges
Shipping Charges: Shipping charges vary based on the size and weight of the custom furniture if applicable, as well as the delivery location. Shipping costs will be calculated and presented to you during the checkout process.
3. Delivery Time frames
- Estimated Delivery Times: Delivery times vary depending on the destination. Typically, standard delivery takes between 5-10 business days. White-glove service may take longer, depending on scheduling and location.
- Tracking Your Order: Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this number to track the status and estimated delivery date of your order.
4. Delivery Process
- Delivery Appointment: For white-glove service, our delivery team will contact you to schedule a delivery appointment at a convenient time.
- Receiving Your Order: Please inspect your furniture upon delivery. If you notice any damage or issues, please notify the delivery team immediately and contact our customer service within 24 hours.
5. Shipping Restrictions
- Access Restrictions: Please inform us of any access restrictions or special requirements for delivery to your location. This includes narrow streets, stairs, elevators, or security protocols in apartment buildings or gated communities.
- Hazardous Conditions: We do not deliver to locations that are deemed hazardous or inaccessible due to severe weather conditions or other safety concerns.
6. Shipping Delays
- Unexpected Delays: While we strive to meet all delivery timelines, delays can occur due to unforeseen circumstances such as weather, transportation issues, or supply chain disruptions. We will communicate any significant delays to you as soon as possible.
8. Returns and Exchanges
- Custom Orders: As each piece of furniture is custom-made, we do not accept returns or exchanges. However, if your furniture arrives damaged or defective, please contact us within 7 days of delivery to resolve the issue.
- Damage Claims: To process a damage claim, please provide photos of the damaged item and packaging, along with a description of the issue. We will work with you to repair or replace the item as quickly as possible.
9. Contact Information
If you have any questions or concerns about our shipping policy, please contact us:
- Email: invenzo.llp@gmail.com
- Phone: +91 8533 949494
By placing an order with invenzofurni.com, you agree to this shipping policy. We strive to provide the best possible service and ensure your custom furniture is delivered to you in perfect condition. Thank you for choosing us for your custom furniture needs!